Shipping Policy

Card Lab Shipping Policy

Australian Express and Standard Shipping

ESTIMATED TIME FRAMES DO NOT INCLUDE DISPATCH TIMES

If you need your item by a certain date & ASAP, we recommend upgrading to Express Shipping.

If you are located within VIC Melbourne or the national Express Post Network (most metropolitan areas), this means Next Business Day Delivery for the majority of customers. To check if you fall within Australia Post's Next Business Delivery Network, click HERE.
Shipments in regional areas outside the Next Business Day Network take 2-4 business days. Estimated delivery times are to be used as a guide only, and do not take into account any possible delays.

International Express and Standard Shipping

PLEASE NOTE PO BOX & APO BOX ADDRESSES MUST USE AUSTRALIA POST STANDARD

ESTIMATED TIME FRAMES DO NOT INCLUDE DISPATCH TIMES & DELAYS DUE TO CUSTOMS
If you need your item by a certain date & ASAP, we recommend upgrading to Express Shipping. 

Shipping Methods:

1. We exclusively use Auspost for all our shipping services, ensuring reliable and efficient delivery. Our customers can choose from various shipping methods offered by Auspost, including Standard, Express, and International shipping, depending on the destination and urgency of their orders.

Shipping Times:

1. Local Shipping: For domestic orders within Australia, we strive to dispatch your order within 2 business days after receiving it. Once shipped, the estimated delivery time depends on the chosen shipping method and your location. Standard shipping generally takes 2-14  business days, while Express shipping usually takes 1-4 business days.

1. b. Worldwide Shipping: For international orders, the shipping time may vary depending on the delivery location and customs procedures. Please note that international orders may be subject to customs duties and taxes imposed by the destination country. These charges are the responsibility of the customer, and we recommend checking with your local customs office for further information.

Shipping Costs:

1. Local Shipping: Shipping costs for domestic orders within Australia are calculated based on the weight and dimensions of the package, as well as the chosen shipping method and destination. The exact shipping cost will be provided during the checkout process.

1. b. Worldwide Shipping: International shipping costs are calculated similarly, taking into account the weight, dimensions, chosen shipping method, and destination. The customer is responsible for all applicable customs duties, taxes, or additional fees charged by the destination country.

Tracking:

1. Once your order has been shipped, you will receive a tracking number via email, enabling you to monitor its progress. You can visit the Auspost website or use their mobile application to track your shipment at any time.

Delivery Issues:

1. In the rare event of any issues with your delivery, such as loss, damage, or delay, we encourage you to contact our customer support team as soon as possible. We will assist you in resolving the issue by liaising with Auspost. Please note that certain circumstances, such as extreme weather conditions, natural disasters, or unforeseen events, may affect the delivery time and are beyond our control.

Customer Support:

1. If you have any further questions or require assistance, our customer support team is available to help. You can reach us via email orders@card-lab.com.au, and we will respond to your inquiry as promptly as possible.

Insurance:

Postage Insurance

This is available only upon request at the cost of the customer for any high value items, please get in contact for any requests.

Please note that this Shipping Policy is subject to change without prior notice. It is your responsibility to review and understand the latest version of our policy as displayed on our website.

Terms and Conditions - Packages Lost Due to Force Majeure:

1. Force Majeure Exclusion: Our company shall not be held liable for any loss, damage, or delay of packages caused by force majeure events. Force majeure events include but are not limited to natural disasters, acts of war, civil unrest, strikes, labor disputes, terrorist attacks, government actions, or any other unforeseen circumstances beyond our control.

2. Assumption of Risk: By engaging our services, the customer acknowledges and assumes the risk associated with force majeure events. Any loss or damage resulting from force majeure events shall be solely at the customer's expense and responsibility.

3. Insurance Options: Customers are advised to consider obtaining additional insurance coverage to protect against potential losses due to force majeure events. Our company may offer optional insurance coverage at an additional cost, subject to separate terms and conditions.

4. Notification and Claim Process: In the event of a lost package due to force majeure, the customer must promptly notify our customer service team. However, please note that no claim or compensation will be entertained for such losses, as they fall outside the scope of our coverage.

5. Limitation of Liability: Our liability is strictly limited to the extent provided for in these terms and conditions. We shall not be liable for any indirect, consequential, or incidental damages arising from packages lost due to force majeure events.

6. Severability: If any provision of these terms and conditions is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

By using our services, the customer agrees to these terms and conditions regarding the exclusion of lost packages caused by force majeure events. It is the customer's responsibility to review and understand these terms before engaging our services.